Answers to Your Top 3 Questions
Dear Partners of ROUSH CleanTech,
At ROUSH CleanTech, we have worked diligently to lay a strong foundation to support not only our customers, but you, our partners, as well. We continue to improve the technology, our supply chain, the ROUSH CleanTech brand and our field service team so that we continue to set the bar high for the industry.
Every day our technical service team is dedicated to supporting you and your customers through our hotline. When you have a question, this line directly connects you with a field service engineer who will walk you through diagnosis and work to get your vehicle back on the road. Our field service team and the tools we offer are one of a kind in the alternative fuels industry. We want you to know that even after the sale, ROUSH CleanTech is there to help.
I asked our service technicians to share the questions that callers most frequently ask. Here are the top three:
1. Where can I find a service location for my propane autogas vehicle?
ROUSH CleanTech maintains a service network of more than 180 locations across the country. To easily find a location near you, visit ROUSHcleantech.com and click on “Dealer Locator” in the right-hand toolbar.
2.Are ROUSH CleanTech vehicles compatible with the Ford integrated diagnostic software (IDS)?
Yes. Our dedicated liquid propane autogas fuel systems can be serviced using standard Ford diagnostic equipment, saving you both time and money. All Ford service locations will have IDS at their site.
3. How do I get a service manual?
For training, diagnostics, warranty, installation and other information, visit our website at ROUSHcleantech.com/Service. These manuals give you access to the information you need when you need it. You can also find more extensive web-based training programs designed to provide you and your service team details on the propane autogas fuel system, service procedures and diagnostics, and the warranty claims process.
For all warranty and service inquiries, call 800.59.ROUSH. For technical assistance, call 734.779.7777. Or, you can email us at CleanTech.Warranty@roush.com.
We’re working together to provide the best customer experience possible – both before and after the sale. And remember, it’s easier to keep current customers than to go out and mine for new ones.
Thanks for partnering with ROUSH CleanTech. Give us a call. We want to stay connected.
Sincerely,
Todd Mouw
