Meet the Team
Our Field Service team continues to grow and evolve as we learn to serve you better. We’ve regionalized the team, led by Mario Genovese. It now includes five territories each managed by a dedicated field service engineer. This model allows us to focus our attention on how we onboard service centers and to proactively support our dealer and service centers, ensuring the integrity of our network.
The Field Service team is your point of contact for any questions you may have about being part of the ROUSH CleanTech service network. If you’re having trouble working on a repair, have a technical question or simply want to talk to someone from our team, your regional Field Service Engineer is here to help.
Here are your supporting technicians:
Field Service Manager
Mario has been with ROUSH CleanTech since 2011. Mario manages the entire regional field service team and helps them provide remote and on-site service support on our propane fuel system products.
Field Service Engineer – Northeastern Region
AJ brings five years of experience from multiple Ford dealerships to our team. In addition to his full-time job, AJ is the second in command of his local U.S. Naval Sea Cadet unit, which is the U.S. Navy and Coast Guards youth group.
Field Service Engineer – Western Region
Scott began his career working for import dealerships, then spent 15 years with U-Haul. He’s an ASE master technician and is L-1 certified, as well as a U-Haul master technician.
Field Service Engineer – Central Region
Jefferson has over 20 years of experience as an automotive technician. The last 10 years of that were with Ford dealerships, where he became a Ford Master Technician. Jefferson also served four years on active duty with the United States Army.
Field Service Engineer – Southeastern Region
Anthony works closely with service centers to provide support and training to technicians on ROUSH CleanTech propane autogas fuel systems. He has more than 24 years of automotive experience and 16 years with the Ford brand.
Field Service Engineer – Northern Region
With more than 45 years of automotive experience and 40 years with the Ford brand, Pete is always willing to lend a helping hand. He provides support to service centers by training technicians and assisting customers.
This year, our top goals are to:
- Improve the service network coverage / quality of the network.
- Reduce service center queue-time to two days or less.
- Develop a service center report card.
Thanks for partnering with ROUSH CleanTech. If you have any questions, please contact Mario Genovese at Mario.Genovese@roush.com.