Focus: Customer Support
Hello! I’m Travis Wolf, the new customer support manager at ROUSH CleanTech. My job, and the mission of the customer support department, is to drive an organizational commitment to world-class customer service, which will improve customer satisfaction, customer retention.
Customer support is working toward being your ‘start-to-finish’ point of contact. We know we aren’t there yet, but we’re committed to delivering a world-class customer experience. This means starting with improved communication. We’ll ensure that the phones are answered, and that queries are being addressed immediately or routed to the correct team member for additional support.
I’m already rolling out new ways of measuring ROUSH CleanTech’s response time and availability to you and your customers, and I’m committed to driving improvement in those areas. You’ll see better accessibility on the phones, quicker return phone calls and e-mails, and ultimately a better experience for you and your customers.
As your central point of contact, ROUSH CleanTech customer support will facilitate communication between you and your entire organization. Call us today at 800.59.ROUSH, and get to know more about our department.
More about Travis:
As the customer support manager for ROUSH CleanTech, Travis is an advocate for customers to ensure that the company remains responsive and supportive, and evolves to meet their needs. He is focused on finding process improvements that make the business run more smoothly. Travis’ goal is to provide an enjoyable customer experience while driving constant improvement.
Travis has worked in customer service for more than two decades, dedicating his career to building and strengthening customer relationships. For the past 10 years, he managed a busy contact center in the publishing industry, supporting nearly 3,500 retail stores across the U.S. and Canada. Travis believes that the principals of excellent customer service are universal, and can be applied in any industry.
Travis lives with his wife and stepson in Hazel Park, Michigan, a small suburb outside of Detroit. He’s an avid outdoorsman, and enjoys exploring the beautiful state of Michigan as well as the Adirondack wilderness in his home state of New York. When he’s not outside, you can find him watching an ice hockey game or tinkering with home projects in his workshop. Travis joined ROUSH CleanTech in August 2016.