Service Cloud Streamlines Warranty System
Dear Partners of ROUSH CleanTech,
Have you heard about our newest enhancement to communicating more efficiently with you?
The ROUSH CleanTech Service Cloud is a paperless, easy-to-use automated warranty submission system. It provides real-time status updates on claims entered by dealers and captures communications in the case comments.Email notifications send you pertinent details, such as when replacement parts are ordered, diagnostic details, photos and more.
We introduced this service at a Partners Session held during the NTEA Work Truck Show earlier this year, and currently have a dozen dealers signed up. We plan to add up to 20 more dealers per week.
And this is just the beginning. Future enhancements to the Service Cloud include:
- Knowledge-based directories full of articles on technical information.
- Online assistance in diagnosing and repairing vehicles.
- Historical vehicle claims and case data.
- A dashboard with metrics on claim history and vehicle downtime.
To learn more or sign up, please call 800.59.ROUSH.
I hope that your summer is off to a good start, and thanks for partnering with ROUSH CleanTech.